Effective Date: 21-11-2024

Welcome to PocketShopy.com, a multivendor eCommerce platform dedicated to offering a seamless shopping experience. Protecting your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using PocketShopy.com, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our website.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information

• Name, email address, phone number, and billing/shipping address.
• Payment information, including credit/debit card details or other financial information (processed securely by third-party payment gateways).

b. Non-Personal Information

• Browser type, device information, operating system, IP address, and browsing behavior.
• Cookies, tracking pixels, and similar technologies to enhance user experience.

c. Vendor-Specific Information

• Business name, GST details, bank account details, and product/service information for vendors registered on our platform.

2. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process transactions, manage orders, and deliver products or services.
• Customer Support: To respond to inquiries, provide support, and resolve issues.
• Personalization: To customize user experience, recommend products, and provide tailored content.
• Marketing: To send promotional emails, updates, and special offers (you can opt-out at any time).
• Security: To prevent fraud, enforce our terms, and ensure the safety of our platform.
• Vendor Support: To facilitate vendor onboarding, manage accounts, and process payouts.

3. Sharing Your Information

We do not sell your personal information. However, we may share it with:

• Vendors: To fulfill your orders and provide better service.
• Service Providers: Third-party vendors who help us process payments, deliver products, or improve our platform.
• Legal Authorities: When required by law or to protect our rights, users, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance website functionality and user experience.
• Track website performance and analyze user behavior.
• Provide personalized content and advertisements.

You can manage cookie preferences through your browser settings.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission or storage is completely secure.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before sharing any information.

7. Your Rights

Depending on your location, you may have the following rights:

• Access your personal data.
• Correct or update your information.
• Request deletion of your data.
• Withdraw consent for specific data processing activities.

To exercise these rights, contact us at support@pocketshopy.com.

8. Children’s Privacy

PocketShopy.com does not knowingly collect information from children under 13. If you believe we have inadvertently collected such information, contact us to have it removed.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be effective upon posting on this page, with a revised "Effective Date." Please review it regularly to stay informed.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: support@pocketshopy.com
Phone: +91 96002 02863

Thank you for choosing PocketShopy.com. Your trust is important to us!